The UNCrushed Podcast #2 | Tiffani Bova, Growth & Innovation Evangelist, Salesforce

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Summary:
Burnout is the largest threat to the quality of work your team can produce. Tiffani Bova of Salesforce has been taking a close look at the burnout problem. Her findings have been insightful and instrumental in the current state of sales. In this episode of UNCrushed, Tiffani and James discuss the findings from the latest burnout survey. Will this save you from burnout? No. Only your culture can do that. Tiffani talks about real burnout experiences, statistics, common causes of burnout, and its correlation with a metric driven culture that stunts growth and innovation.

Timestamps:

• 00:00 - Introduction to Tiffani
• 04:33 - Creating Your Own Job: Salesforce Created a Job for Tiffani
• 07:43 - How Tiffani Found Her Super Powers
• 13:22 - How Tiffani Reached Her Burnout Tipping Point
• 17:27 - Why Mental Wellness Is underrepresented in Sales World
• 21:08 - Why is Sales the most Stressful job?
• 26:56 - How to Prevent Burnout
• 31:07 - Management Policies That Prevent Burnout & Who Is Responsible for them
• 35:21 - Sales Managers Fall into Trap that hinders their Team
• 40:23 - Toxic Customer Service Metrics vs. Productive Customer Service Metrics
• 54:33 - Tiffani's 'What's Next' Podcast
• 55:20 - Tiffani's Advice to those struggling in their job